TwitterFacebookLinkedInRSS

Make a Claim

Wreck

Getting your losses paid promptly and fairly is the point of having insurance. We understand that. Please let us know if you need assistance in filing a claim, or if you’re not getting the level of service that you deserve from your insurance company’s claims department.

Because insurers usually run 24-hour claims hotlines, whereas we go home to our families at night like you do, we encourage you to call claims directly to your insurance company, especially if it’s something that needs to be dealt with right now. If possible, please be prepared to provide information like the date and time of the loss, the names and contact information for whoever is involved, and your policy number.

Toll Free Numbers

Here are the claims contacts for most of the insurers we represent:

Acuity

Acuity’s toll free number is (800) 242-7666. You can also file a claim online.

Allied

Claims for personal policies can be filed by calling (800) 282-1446. Claims for commercial policies should call (866) 322-3214. For other service questions, Allied’s main telephone number is (800) 282-9445.

America First

All claims for America First policies can be filed by calling (877) 263-7890. America First is a regional company for Liberty Mutual and depending on when your policy was issued, either name may be listed.

American Modern

American Modern Home Insurance claims can be filed by calling (800) 375-2075.

Barton Mutual

Claims can be filed with Barton by calling (866) 535-1386.

Columbia

Claims can be filed with Columbia by calling (800) 877-3579. Auto glass claims should call (888) 992-5246 for faster service.

EMC

EMC claims can be filed by calling (888) 362-2255 or (800) 821-4702. Personal policyholders can also file online if you’ve set up your web account.

FirePak, EMSPak or Public Entity Pak

If there is an emergency you can call the insurer directly at (800) 235-2942, but for non-emergency claims, please contact our agency during business hours at (636) 931-1200 or (800) 927-7885.

Foremost

Foremost claims can be filed by calling (800) 435-7764 or (800) 827-3907.

Hartford

For personal policies with The Hartford, please call (800) 243-5860. For commercial claims, please call (800) 327-3636. For auto glass claims you can call (800) 892-8484 for faster service. Another number available for general service questions with The Hartford is (800) 553-1710.

Kemper

Kemper policyholders can call (888) 252-2799 to file a claim.

Meramec Valley Mutual

Claims can be phoned in to (866) 690-8328. The local number is (636) 789-3813.

National Flood Insurance Program

Flood claims can be filed by calling (800) 742-6837.

Progressive

Policyholders can call claims in directly at (800) 274-4499.

Safeco

Customers can call claims into Safeco at (800) 332-3226.

State Auto

State Auto’s claims department can be reached at (800) 766-1853. For auto glass claims, please call (888) 504-4527 for faster service.

Travelers

The main claims number for Travelers is (800) 252-4633.

© 2012 Custom Insurance Services, Inc., all rights reserved, except as indicated

200 Mississippi Ave • Crystal City, MO 63019 • Phone: (636) 931-1200 • Fax: (636) 931-1201