Getting your losses paid promptly and fairly is the point of having insurance. We understand that. Please let us know if you need assistance in filing a claim, or if you’re not getting the level of service that you deserve from your insurance company’s claims department.
Because insurers usually run 24-hour claims hotlines, whereas we go home to our families at night like you do, we encourage you to call claims directly to your insurance company, especially if it’s something that needs to be dealt with right now. If possible, please be prepared to provide information like the date and time of the loss, the names and contact information for whoever is involved, and your policy number.
Toll Free Numbers
Here are the claims contacts for most of the insurers we represent:
Acuity’s toll free number is (800) 242-7666. You can also file a claim online.
Claims for personal policies can be filed by calling (800) 282-1446. Claims for commercial policies should call (866) 322-3214. For other service questions, Allied’s main telephone number is (800) 282-9445.
All claims for America First policies can be filed by calling (877) 263-7890. America First is a regional company for Liberty Mutual and depending on when your policy was issued, either name may be listed.
American Modern Home Insurance claims can be filed by calling (800) 375-2075.
Claims can be filed with Barton by calling (866) 535-1386.
Claims can be filed with Columbia by calling (800) 877-3579. Auto glass claims should call (888) 992-5246 for faster service.
EMC claims can be filed by calling (888) 362-2255 or (800) 821-4702. Personal policyholders can also file online if you’ve set up your web account.
FirePak, EMSPak or Public Entity Pak
If there is an emergency you can call the insurer directly at (800) 235-2942, but for non-emergency claims, please contact our agency during business hours at (636) 931-1200 or (800) 927-7885.
Foremost claims can be filed by calling (800) 435-7764 or (800) 827-3907.
For personal policies with The Hartford, please call (800) 243-5860. For commercial claims, please call (800) 327-3636. For auto glass claims you can call (800) 892-8484 for faster service. Another number available for general service questions with The Hartford is (800) 553-1710.
Kemper policyholders can call (888) 252-2799 to file a claim.
Meramec Valley Mutual
Claims can be phoned in to (866) 690-8328. The local number is (636) 789-3813.
National Flood Insurance Program
Flood claims can be filed by calling (800) 742-6837.
Policyholders can call claims in directly at (800) 274-4499.
Customers can call claims into Safeco at (800) 332-3226.
State Auto’s claims department can be reached at (800) 766-1853. For auto glass claims, please call (888) 504-4527 for faster service.
The main claims number for Travelers is (800) 252-4633.