We understand that you may want to contact us in different ways depending on your schedule & what you need. Here are a variety of options.

By phone:

We’re open 8AM-5PM Monday through Thursday, and 8AM-4PM on Friday. If we’re planning to close, we will announce it on this website and on Facebook.

If you call during business hours, your call will be answered by one of our staff.

  • 636-931-1200 Crystal City
  • 573-438-4114 Potosi
  • 573-218-0434 Farmington
  • 800-927-7885 Toll Free

Some of our staff have their desk extensions forwarded to their cell phones. Please see our staff directory for individual extensions and direct dial numbers.

By email:

We have a general address for the agency at processing@custom-ins.com. Messages sent to that address will be forwarded to the appropriate person. Please see our staff directory for individual email addresses.

By fax:

For customers that are using fax machines, please send faxes to 636-931-1201. (Behind the scenes, these are converted to email messages and handled as if they came in to processing@custom-ins.com.)

Contact form:

During business hours we make every effort to respond to these right away. After hours, you’ll receive a response early on the next business day.

[contact-form to=”processing@custom-ins.com” subject=”Web Site Contact Form”][contact-field label=”Name” type=”name” required=”1″ /][contact-field label=”Email” type=”email” required=”1″ /][contact-field label=”Phone Number” type=”text” required=”1″ /][contact-field label=”Current customer?” type=”checkbox” /][contact-field label=”I need to ask you about…” type=”select” options=”A policy question,Help with a claim,Making a change,Business insurance,Personal insurance,Employee benefits,Medical,Life or disability,Something else” required=”1″ /][contact-field label=”Comment or question” type=”textarea” /][/contact-form]